Our purpose at Vodafone is to connect for a better future. We’ve been bringing West Coast style and laid back attitude to over 1.5 million Tobi babes since 2007, and we don’t intend on stopping anytime soon. Tobi is an international fast-fashion online retail destination serving young women in over 100 countries worldwide. Previous to this, Gemma headed up Mobile Cloud Enterprise (Apps, Chatbots and Customer Experience Analytics), IoT and API Platform for Oracle UK in Business Development for almost 3 years. As a Global Communications Technology company, we put the customer at the heart of everything we do. UPDATED with IPSoft's comments on "full-time equivalent employee reductions." 24/7 support in the My Vodafone app. Learnings from building TOBi 1 Establish trust. Jordan Anglin | United Kingdom | Junior Product Manager - AI Chatbot TOBi at Vodafone | 484 connections | See Jordan's complete profile on Linkedin and connect TOBi admits, when he first starts chatting, that “I’m a machine” and “nearly as good as my human colleague”. The UK is leading the development of the chatbot but it is being embraced by a number of other countries within the Vodafone group. Trust is built, too, by this admission. Vodafone's customer-facing chatbot, TOBi. Vodafone Smart Tech; Vodafone recommends; Deals and offers; Black Friday; 5G phones; Latest phones. That includes Italy, which is using TOBi across its website and through the app “so it’s going to become quite infectious quite quickly”. We are looking for a 'Digital Product Lead - TOBİ Sales & Consultancy Squad' #Vodafonespirit. Vodafone found customers were far more polite and abuse levels dropped when TOBi was upfront about his true nature. As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more. Image via Vodafone. The TOBi team within Digital Care Tribe is expanding and we are looking for an enthusiastic and driven individual to lead sprints across multi-disciplinary teams and support the product strategy for our UK Chatbot. Hello, Is there a way I can ensure I can actually get through to an agent when I dial 191? Vodafone… 2 Build confidence I know that usually I can say “thinking of leaving” and this will do the trick, however even that does not currently work as I am automatically diverted to an automated payment line for an overdue payment. Where applicable, the customer engagement and anonymised data might be shared with Vodafone Group in the UK for quality and audit purposes. 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